Service and Support

Client focused

Our clients routinely say that what sets Ridgemill Business
Systems apart is the relentless attention we pay to client service
and product support. Ensuring you receive a truly outstanding
level of service is our absolute priority.

A personal service

That’s a part of the company philosophy, but it translates into
a range of specifics. Our experienced customer helpline operatives
know that that they are there to help. All incoming service calls
are handled via a dedicated works controller and then immediately
logged on our computerised service system where they are dealt
with quickly and efficiently.

Top class technicians

Our technicians are highly trained to ensure that you can have
complete confidence in their judgment and professionalism.
The equipment manufacturers themselves ensure they receive up
to the minute training that means you receive the highest possible
standard of service. Unlike many service contract providers –
they only work on equipment that they have been fully trained on.

Quick response times

An average response time of four hours ensures that any possible
down time is reduced to an absolute minimum.